Support Tickets

If you own a SLX Grinder and are experiencing an issue, use this form to submit a support ticket. We do our best to resolve all matters in a timely manner.

PLEASE NOTE: DUE TO DELAYS IN THE POSTAL SYSTEM, PACKAGES MAY BE DELAYED BY UP TO 7 BUSINESS DAYS. PLEASE DO NOT SUBMIT SUPPORT A TICKET UNTIL YOU HAVE CONTACTED THE SHIPPER.

ADDITIONALLY, OUR CUSTOMER SERVICE DEPARTMENT IS CLOSED DUE TO COVID-19. WHEN THIS DEPARTMENT HAS REOPENED, WE WILL RESUME NORMAL CUSTOMER SERVICE. PLEASE ACCEPT OUR APOLOGIES FOR THIS INCONVENIENCE. 

Please include date of purchase, receipt & any photos that depict your issue. 

NOTE: Physical damage does void warranty protections. In the event that we can't offer a warranty replacement, we will provide an upgrade discount.